Start Your Order 

Ready to receive fresh, nutritious home-delivered meals in Newcastle? You’re just one step away. Ordering online takes a few minutes, and delivery is always free. 

If you are a business or wholesale customer, please click here. 

Wholesale / B2B Order Page

[TESTIMONIAL from family member] 

You’re on Step Three of Our Four-Step Process: 

✔ Register With Us [link to how it works’

✔ Browse Our Meals & Menus [link to meals & menus]

➡ Place Your Order (You’re Here)

⬜ Receive Your Delivery and Wellbeing Check Not registered yet? Start here first. [link to how it works page] Once registered, you’ll receive your login details and can begin your order. If you’re unsure at any point, just call us. We’re happy to help. [include phone number]

How to Place Your Order 

Once you’ve chosen your preferred delivery day(s) and meals, you can place your order in one of two easy ways:

Option 1: Order Online 

[present as progress bar] Log in > Select delivery day(s) > Choose your meals > Submit your order That’s it. 

You don’t pay on our website.

Once we receive your order, we’ll send an invoice based on your pricing arrangement, including any government subsidies. If anything needs clarification, we’ll give you a friendly call. 

Option 2: Order Using a Printed Form 

Prefer paper? No problem. [present as progress bar] Download the form > Print > Tick your meals and delivery days > Return it to us You can return the form to us by: • Email (photo or scan) • In-person • Post 

What Happens Next? 

Once we receive your order:

• We confirm your delivery schedule 
• We prepare your meals 
• Our friendly volunteers deliver your meals and provide your Wellbeing Check Nutritious food. Friendly connection. Peace of mind. 

Need Help? 

We’re here to make this simple and stress-free, whether you’re ordering for yourself or supporting a parent. Call us anytime. [insert phone number] TESTIMONIAL from client [accordion style FAQ list]

Frequently Asked Questions: Start Your Order

How do I start my order with Newcastle Meals on Wheels? 

First, register with us to create an account. Once registered, you can login to our website and place your order online, or, you can use a printed menu form. You’ll select your meals and preferred delivery days, and we’ll take care of the rest. You can also call us to register. 

Can I order meals without registering first? 

No. You need to register so we can provide your login details, confirm your account, and ensure we meet your dietary, pricing, and delivery needs. [Link to How It Works page] 

Can I order online? 

Yes! After logging into your account, select your delivery days, choose your meals from the seasonal menu, and submit your order. No payment is required at the time of ordering - we will invoice you afterward. 

Can I order using a printed menu? 

Yes. Download and print the menu, tick your preferred meals and delivery days, and return it to us via email (photo or scan), in person at a branch, or by post. 

When will my meals be delivered? 

Delivery occurs on Mondays, Wednesdays, and Fridays, between approximately 9am and 11:30am. Our volunteers also provide a friendly Wellbeing Check during delivery. [link to Wellbeing Checks]

Do I need to pay when I place my order? 

No. After your order is submitted, we’ll issue an invoice that reflects your pricing arrangement, including any government subsidies. 

Can I change or cancel my order? 

Yes. Our service is flexible - simply contact us if you need to adjust your meals or delivery days. 

What if I need help placing my order? 

Our friendly team is always available to guide you. Call us anytime if you’re unsure about your order, meal choices, or delivery options. [Insert phone number] 

I have submitted my order. When will I hear from you? 

Our friendly team is working behind the scenes getting everything ready for you. We will be in touch as soon as possible after we receive your order. Our office hours are 8am to 4pm weekdays. 

Can I order meals for a parent or family member? 

Absolutely. You can place an order on behalf of your parent or loved one, ensuring they receive fresh, nutritious meals and a Wellbeing Check at home. 

Are there options for special dietary needs? 

Yes. We cater to vegetarian, gluten-free, low sodium/potassium/carbohydrate, texture-modified, Mini Mains, culturally diverse meals, and others.

[Link to Meals & Menus page]